by admin | Mar 29, 2017 | Blog, Call Center, Call Center Consulting, Nearshore, offshore, Outsourcing
To be the initial player in a new contact center delivery market is a rare occurrence. Not only do these locations come about infrequently, but as the world gets flatter, the addressable number of new countries popping up will only diminish. However, recognizing...
by admin | Jan 26, 2017 | Blog, Call Center, Call Center Consulting, Consulting, Jamaica
One of the things that I love about working in contact center services is watching the evolution of this business. Having spent a great deal of time working with clients requiring nearshore support, I have come to appreciate the quality that can be found in Jamaica...
by admin | Jan 20, 2017 | Blog, Call Center Consulting, Outsourcing
The robustness of any industry can be measured not only by the number of large vendors seeking to shore up their market-share, but also through the upstart firms aiming to carve out their own position. In the case of front-office BPO, the extent to which the small to...
by admin | Jan 11, 2017 | Blog, Call Center, Call Center Consulting, Customer Engagement, Multi-Channel, Outsourcing
‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a...
by admin | Dec 1, 2016 | Blog, Call Center, Call Center Consulting
Chances are likely your customer service agents are already using cloud contact center software. But when you think about it, your agents are only partially in the cloud. After all, they are still operating on physical machines like laptops, desktops and tablets. This...
by admin | Apr 27, 2016 | Call Center Consulting, Press Releases
For Immediate Release April 27, 2016 Golden Gate BPO Solutions Weston, Florida, April 27, 2016 – Today, Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced it launched chat...
