by Stephen Ferber | May 8, 2013 | Blog, Consulting, Outsourcing
We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica. Or, why we are not in Costa Rica as well? This article by Narayan...
by Stephen Ferber | May 7, 2013 | Consulting, Management, Press Releases
Frank Modrak, Managing Director and Co-Founder of Golden Gate BPO Solutions, recently completed a consulting engagement as an expert witness based on his extensive call center and outsourcing experience. Golden Gate BPO professionals, in conjunction with certain of...
by Stephen Ferber | Apr 29, 2013 | Consulting, Outsourcing, Press Releases
Golden Gate BPO Solutions launched today its third call center program for one of the country’s largest authorized on-line retailers for the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. In...
by Stephen Ferber | Mar 5, 2013 | Blog, Consulting, Management, Outsourcing
Having been a service provider in offshore and nearshore markets for about 14 years to augment and complement our US contact center solutions or as an alternative to higher cost locations, our preferred method of providing offshore and nearshore solutions is one that...
by Stephen Ferber | Feb 21, 2013 | Blog, Consulting, Events and Conferences
Execs In The Know Customer Response Summit 5, at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs, Florida February 11-13, was exceptional! We were first introduced to this event in 2011, at Customer Response Summit 2. When presented with the...
by Stephen Ferber | Feb 6, 2013 | Consulting, Hispanic Marketing, Management, Press Releases
“We have come to understand that marketing and wisely serving the US Hispanic Market requires the deepest of consumer insights, extensive knowledge of all the mosaic pieces that constitute the US Hispanic Market, vast understanding of similarities and vast...
