by admin | May 18, 2017 | Blog, CRM, Customer Engagement
If you polled a thousand U.S. executives from across industries, I am certain that most would say their sector is undergoing major disruption. And, while each would have their own reasons for saying so, there is no question that telco players are under the gun. When...
by admin | Oct 28, 2015 | Blog, CRM, Customer Engagement, Hispanic Marketing
Analyst Opinion: Argentina unlikely to re-establish offshore CRM credentials soon By Peter Ryan Principal Analyst, Ovum The upcoming Argentine elections have many contact center outsourcing industry-watchers assuming that a change in commercial direction will mean a...
