by admin | May 18, 2017 | Blog, CRM, Customer Engagement
If you polled a thousand U.S. executives from across industries, I am certain that most would say their sector is undergoing major disruption. And, while each would have their own reasons for saying so, there is no question that telco players are under the gun. When...
by admin | Mar 15, 2017 | Blog, Call Center, Customer Engagement
As a newcomer to this industry, I’ve spent the past several weeks getting myself immersed in all things customer engagement. From soaking in industry research to reading relevant articles and news to learning our own business at Golden Gate BPO Solutions, it’s been...
by admin | Jan 11, 2017 | Blog, Call Center, Call Center Consulting, Customer Engagement, Multi-Channel, Outsourcing
‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a...
by admin | Apr 14, 2016 | Blog, Customer Engagement
[vc_row][vc_column][vc_single_image image=”4768″ img_size=”full” css=”.vc_custom_1460669495932{padding-bottom: 15px !important;}”][vc_column_text]The 2016 PACE (Professional Association for Customer Engagement) National Convention...
by admin | Oct 28, 2015 | Blog, CRM, Customer Engagement, Hispanic Marketing
Analyst Opinion: Argentina unlikely to re-establish offshore CRM credentials soon By Peter Ryan Principal Analyst, Ovum The upcoming Argentine elections have many contact center outsourcing industry-watchers assuming that a change in commercial direction will mean a...
by admin | Oct 9, 2015 | Blog, Customer Engagement, Multi-Channel
Yesterday I read a wonderful blog about a gentleman who was communicating with his bank via his mobile phone using chat. At the end of the chat, the representative told the customer he would need to call the toll free number to accomplish his requirement. The...
