by admin | Jan 11, 2017 | Blog, Call Center, Call Center Consulting, Customer Engagement, Multi-Channel, Outsourcing
‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a...
by admin | Oct 9, 2015 | Blog, Customer Engagement, Multi-Channel
Yesterday I read a wonderful blog about a gentleman who was communicating with his bank via his mobile phone using chat. At the end of the chat, the representative told the customer he would need to call the toll free number to accomplish his requirement. The...
by Stephen Ferber | Aug 9, 2015 | Blog, Customer Engagement, Multi-Channel
Customers today are more demanding than ever, accustomed to having things available to them at the touch of the button. Meeting the high demands of your customer base is becoming more challenging all the time. There’s a solution to this problem, and it is...
by Stephen Ferber | Oct 14, 2014 | Multi-Channel, Press Releases
For Immediate Release October 14, 2014 Golden Gate BPO Solutions, LLC Providing Customer Service for Multi-Channel Retailer of Exclusive Coins and Collectibles Weston, FL.— Golden Gate BPO Solutions — Today, Golden Gate BPO Solutions, LLC, a leading global customer...
by Stephen Ferber | Jun 4, 2014 | Blog, Multi-Channel
While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers...
by Stephen Ferber | Jan 7, 2013 | Consulting, Multi-Channel, Press Releases
Tracy Thompson started working with Golden Gate BPO as a consultant and Direct Response Television subject matter expert in January 2012 and formally joined the team in January of 2013, primarily to support our determined efforts to continue our successful growth in...
