by admin | Mar 29, 2017 | Blog, Call Center, Call Center Consulting, Nearshore, offshore, Outsourcing
To be the initial player in a new contact center delivery market is a rare occurrence. Not only do these locations come about infrequently, but as the world gets flatter, the addressable number of new countries popping up will only diminish. However, recognizing...
by admin | Feb 7, 2017 | Belize, Blog, Nearshore
In the BPO space, I have a reputation as a straight talker. So, I will make no bones about the fact that I am a fan of Belize as a contact center delivery location. While maybe not the largest nearshore market from which to deliver customer experience interactions,...
