by admin | Mar 29, 2017 | Blog, Call Center, Call Center Consulting, Nearshore, offshore, Outsourcing
To be the initial player in a new contact center delivery market is a rare occurrence. Not only do these locations come about infrequently, but as the world gets flatter, the addressable number of new countries popping up will only diminish. However, recognizing...
by admin | Mar 2, 2017 | Blog, India, offshore, Outsourcing
One of the things that I find fascinating about this business is that sometimes what is old can be new again. Never has this been more obvious than with the renewed interest in India as an offshore delivery point. For the longest time, skeptics had more or less...
