by admin | Mar 29, 2017 | Blog, Call Center, Call Center Consulting, Nearshore, offshore, Outsourcing
To be the initial player in a new contact center delivery market is a rare occurrence. Not only do these locations come about infrequently, but as the world gets flatter, the addressable number of new countries popping up will only diminish. However, recognizing...
by admin | Mar 2, 2017 | Blog, India, offshore, Outsourcing
One of the things that I find fascinating about this business is that sometimes what is old can be new again. Never has this been more obvious than with the renewed interest in India as an offshore delivery point. For the longest time, skeptics had more or less...
by admin | Jan 20, 2017 | Blog, Call Center Consulting, Outsourcing
The robustness of any industry can be measured not only by the number of large vendors seeking to shore up their market-share, but also through the upstart firms aiming to carve out their own position. In the case of front-office BPO, the extent to which the small to...
by admin | Jan 11, 2017 | Blog, Call Center, Call Center Consulting, Customer Engagement, Multi-Channel, Outsourcing
‘What’s past is prologue’ – William Shakespeare, The Tempest Upon reflection, it is amazing the extent to which elements of the past foretell the future. In many cases, such events are highlighted in contemporary popular culture. This was certainly the case during a...
by admin | Apr 19, 2016 | Hispanic Marketing, Lead Generation, Outsourcing, Press Releases
For Immediate Release April 19, 2016 Weston, Florida, April 19, 2016 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today it began providing lead generation and back...
by Stephen Ferber | Apr 30, 2015 | Blog, Outsourcing
By: Tracy Thompson If you read my earlier post, you have a basic understanding of the information you need to gather to start your search for an outsourced call center provider. Now let’s think about some of qualities you should look for when selecting the right...
