by Stephen Ferber | Apr 15, 2015 | Blog, Outsourcing
Don’t Buy Cowboy Boots if You Need to Run a Marathon by: Tracy Thompson Quora is a fascinating website that is part education platform, part newsfeed, part social experiment. A few days a week I will take time to visit the site, learn something new and possibly answer...
by Stephen Ferber | Apr 14, 2015 | Blog, Outsourcing
By: Jon Hamilton In the BPO business we often think we need to be the lowest bidder to win the next RFP and continue to grow our businesses, but do we? Obviously, John Glenn was joking (I think) when he said “As I hurtled through space, one thought kept crossing...
by Stephen Ferber | Mar 16, 2015 | Blog, Outsourcing
There is no disputing that the most significant ongoing expense of any call center operation is tied to the cost of the agent. By: Stephen Ferber Agent Hourly Rates – The “Initial Discussion” How many times have you been privy to a discussion where one person says to...
by Stephen Ferber | Oct 2, 2014 | Blog, Outsourcing
By: Stephen Ferber Yesterday, I walked into a Home Depot store in Fort Lauderdale, Florida to make a quick and simple purchase. I needed hanging wire for 2 pictures I just picked up from the framer and was excited to put up in my house. After walking into the...
by Stephen Ferber | Sep 30, 2014 | Outsourcing, Press Releases
Weston, FL. September 30, 2014 — Golden Gate BPO Solutions — Today, Golden Gate BPO Solutions, LLC, a leading global customer management and Business Process Outsourcing (BPO) company, announced that it launched chat support services on behalf of the market leader of...
by Stephen Ferber | Sep 23, 2014 | Outsourcing, Press Releases
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL. September, 23, 2014 — Today, Golden Gate BPO Solutions, LLC , a leading global customer...
