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Location Overview:
- Founded in June 2014
- Partnered with Golden Gate BPO in January 2016
- 350 workstations with capacity to scale
- English language
- Multichannel service capabilities
- Specializing in complex technical support
- Located in Casoumar Free Zone
- Operating 24 / 7
Core Capabilities:
- Premium technical support for hardware/software, IT help desk, remote and take-control services
- Delivers high-quality contact center solutions with a unique specialization and expertise in handling complex technical support
- Both PC and MAC related issues
- Have the knowledge, understanding and skill set to provide world-class technical support across a broad range of consumer electronics
- Including hardware, software and network issues
- Operational efficiencies and FCR are enhanced by workforce and proprietary technical tools and solutions
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- Achieves First Call Resolution (FCR) that is unmatched by traditional outsourced providers (90%)
- Relentless dedication to increasing CSAT and NPS
- US ownership and management team has over 15 years of experience selling and servicing IT security, PC optimization and PC utilization software
- Selectively recruits talented, ambitious people and provides them with rigorous and comprehensive training to meet the high standards required by NICE and its clients
- English speaking workforce with close proximity to the US
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1490105076978{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #dc6e25 !important;}”][vc_column css=”.vc_custom_1490106543626{padding-top: 35px !important;padding-bottom: 35px !important;}”][vc_custom_heading text=”Need help with outsourcing services in Montego Bay?” font_container=”tag:h2|font_size:34PX|text_align:center|color:%23ffffff|line_height:40px” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”hmhd” css=”.vc_custom_1506112313170{margin-top: 35px !important;margin-bottom: 35px !important;}”][vc_custom_heading text=”Contact Us” font_container=”tag:h3|font_size:34PX|text_align:center|color:%23383838|line_height:38px” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”hmhd” css=”.vc_custom_1506449118329{margin-top: 35px !important;margin-bottom: 35px !important;}”][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/2″][vc_raw_js]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[/vc_raw_js][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]