Achieves First Call Resolution (FCR) that is unmatched by traditional outsourced providers (90%)
Relentless dedication to increasing CSAT and NPS
US ownership and management team has over 15 years of experience selling and servicing IT security, PC optimization and PC utilization software
Selectively recruits talented, ambitious people and provides them with rigorous and comprehensive training to meet the high standards required by NICE and its clients
English speaking workforce with close proximity to the US
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