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Location Overview:
- Founded in 2011
- Partnered with Golden Gate BPO in May 2015
- 1,400 workstations with capacity to scale
- Native English language and bilingual
- Multichannel service capabilities
- Industry-leading scalability and expertise
- Located in Clark Freeport Zone
- Operating 24 / 7
Core Capabilities:
- Contact Center
- Inbound and outbound
- Customer care – service / billing / escalation
- Sales – cross-sell, up-sell
- Customer retention
- QA and TPV services
- Technical support
- Lead generation
- Email and chat
- Collections
- Surveys
- Value Added
- IVR services
- Call prompting
- Scripting services
- Development services
- 800 phone bank
- Telephony
- Social media
- Beyond The Phones
- Document and data entry
- Mail order processing
- Warranty / product registration processing
- Medical and legal transcription
- Special campaign support
- Document scanning
- Voice transcription
- Accounting and finance
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Facility Overview
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- Market / Country Leadership
- Established by experienced contact center management / ownership team
- Advanced and mature outsourced contact center organization
- Redefining the contact center job as a great career choice
- Unique Offshore Location
- English is primary language
- Offshore economics / low cost labor market
- Operational Excellence
- Consistency and experience delivering to US standards / KPIs
- Consistency and experience delivering high CSAT and QA scores
- Culture of continuous performance improvement
- State of the art facility – scalable, and sets standard in the country
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- The Human Factor
- Phenomenal middle management and agents
- Highly competitive, rewarding and positive company culture
- Passionate people with high regard for corporate and client responsibility
- Other Significant Advantages
- Technology “secret sauce” – internally developed proprietary tools and reporting
- Prioritizes and ensures a great experience for employees and clients
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1490105076978{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #dc6e25 !important;}”][vc_column css=”.vc_custom_1490106543626{padding-top: 35px !important;padding-bottom: 35px !important;}”][vc_custom_heading text=”Need help with outsourcing services in the Philippines?” font_container=”tag:h2|font_size:34PX|text_align:center|color:%23ffffff|line_height:40px” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”hmhd” css=”.vc_custom_1506449247775{margin-top: 35px !important;margin-bottom: 35px !important;}”][vc_custom_heading text=”Contact Us” font_container=”tag:h3|font_size:34PX|text_align:center|color:%23383838|line_height:38px” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”hmhd” css=”.vc_custom_1506449216188{margin-top: 35px !important;margin-bottom: 35px !important;}”][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/2″][vc_raw_js]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[/vc_raw_js][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]