The Philippines Call Center Outsourcing
Location Overview:
- Founded in 2011
- Partnered with Golden Gate BPO in May 2015
- 1,400 workstations with capacity to scale
- Native English language and bilingual
- Multichannel service capabilities
- Industry-leading scalability and expertise
- Located in Clark Freeport Zone
- Operating 24 / 7
Core Capabilities:
- Contact Center
- Inbound and outbound
- Customer care – service / billing / escalation
- Sales – cross-sell, up-sell
- Customer retention
- QA and TPV services
- Technical support
- Lead generation
- Email and chat
- Collections
- Surveys
- Value Added
- IVR services
- Call prompting
- Scripting services
- Development services
- 800 phone bank
- Telephony
- Social media
- Beyond The Phones
- Document and data entry
- Mail order processing
- Warranty / product registration processing
- Medical and legal transcription
- Special campaign support
- Document scanning
- Voice transcription
- Accounting and finance
Benefits and Differentiators:
- Market / Country Leadership
- Established by experienced contact center management / ownership team
- Advanced and mature outsourced contact center organization
- Redefining the contact center job as a great career choice
- Unique Offshore Location
- English is primary language
- Offshore economics / low cost labor market
- Operational Excellence
- Consistency and experience delivering to US standards / KPIs
- Consistency and experience delivering high CSAT and QA scores
- Culture of continuous performance improvement
- State of the art facility – scalable, and sets standard in the country
- The Human Factor
- Phenomenal middle management and agents
- Highly competitive, rewarding and positive company culture
- Passionate people with high regard for corporate and client responsibility
- Other Significant Advantages
- Technology “secret sauce” – internally developed proprietary tools and reporting
- Prioritizes and ensures a great experience for employees and clients
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