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Location Overview:
- Founded in 1986
- Partnered with Golden Gate BPO in January 2017
- 1,200 workstations with capacity to scale
- Bilingual
- Multichannel service capabilities
- Individualized contact with customers to maximize up-sell and cross-sell
- Located in 7 locations across 5 states
- Operating 24 / 7
Core Capabilities:
- Complete inbound and outbound services
- CRM and customer service
- Technical support and help desk
- Customer retention / saves
- Cross-selling and up-selling
- Multilingual capabilities
- Store / dealer locator
- Interactive voice response support
- Fulfillment of literature and products
Locations in the US:
- North Bergen, NJ
- Montoursville, PA
- Trout Run, PA
- Altoona, PA
- Dubuque, IA
- Platteville, WI
- Headquartered in Bristol, CT
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Facility Overview
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- Provides highly personalized service to customers
- Competent and comfortable working with both Fortune 500 clients and with smaller boutique clients
- Utilizes best practices and leading technology while understanding that every client is unique; adapt processes and systems to meet client needs
- Long and distinguished tenure of executive and middle management team –the strength and experience of these teams helps to make the agents exceptional
- Each member of the executive team averages over 15 years of experience in call center management; middle management teams average nearly 10 years of call center experience
- Corporate structure provides a relatively flat organizational chart for a very important reason – to empower the management team to allocate resources quickly and effectively on a given client program when needed, without layers of management stalling the process
- Because of this corporate structure, all clients have access to top resources for their programs whenever needed
[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1490105076978{margin-top: 0px !important;margin-bottom: 0px !important;background-color: #dc6e25 !important;}”][vc_column css=”.vc_custom_1490106543626{padding-top: 35px !important;padding-bottom: 35px !important;}”][vc_custom_heading text=”Need help with outsourcing services in United States?” font_container=”tag:h2|font_size:34PX|text_align:center|color:%23ffffff|line_height:40px” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”hmhd” css=”.vc_custom_1506114711982{margin-top: 35px !important;margin-bottom: 35px !important;}”][vc_custom_heading text=”Contact Us” font_container=”tag:h3|font_size:34PX|text_align:center|color:%23383838|line_height:38px” google_fonts=”font_family:Droid%20Sans%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal” el_class=”hmhd” css=”.vc_custom_1506449407906{margin-top: 35px !important;margin-bottom: 35px !important;}”][vc_row_inner][vc_column_inner width=”1/4″][/vc_column_inner][vc_column_inner width=”1/2″][vc_raw_js]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[/vc_raw_js][/vc_column_inner][vc_column_inner width=”1/4″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]