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Golden Gate BPO Solutions Enhances its Breadth and Depth of Omni-Channel Outsourced Contact Center Solutions with the Addition of 3 New Providers to its Consortium
Golden Gate BPO Solutions finalized some key changes and additions to its service delivery partners this past month that will positively impact its ability to improve the depth, breadth and quality of service we provide. Firstsource USA will now be our delivery arm...
CRMC 2013, Customer Relationship Management Conference, June 17-19th at the Hilton, Chicago – Great Experience!
As a first time attendee for Golden Gate BPO Solutions, this conference exceeded my expectations considerably. The sessions and discussions were 100% engaging, and filled with important and relevant content. We have yet to get such a full-bodied take from some of...
IQPC 14th Annual Call Center Week in Las Vegas – Great Topics, Exhibit Hall and Networking
The 14th Annual Flagship Event, Call Center Week, attended by Tracy Thompson and Stephen Ferber, proved to be a very worthwhile event, once again. Members of the Golden Gate BPO team have been attending this event for about 9-10 years and, although always beneficial,...
Golden Gate BPO’s Stephen Ferber attending 20th Annual CRMC Conference, June 17th – 19th, 2013 at Hilton, Chicago
"This will be my first time attending the CRMC, Customer Relationship Management Conference, and our first year as an organization getting involved with this group," according to Stephen Ferber. "After hearing many great things from colleagues in the industry,...
Guatemala’s Advantages – Serving the US Market with Outsourced Call Centers and BPO Services
Guatemala Overview Largest population in Central American Region (over 13.5 million) Close proximity to the US due to its location in the northern part of Central America Due to human resource availability, operations can scale significantly GDP...
Golden Gate BPO Execs Attending IQPC’s 14th Annual Call Center Week in Las Vegas, June 10-14, 2013 at Caesar’s Palace
"This will be my 7th year attending this exceptional event," stated Stephen Ferber, Managing Partner of Golden Gate BPO Solutions. "The event is dubbed by IQPC as their 'Flagship Conference' and for good reason. Over the years it has grown to over 1,000 attendees,...
Sound Telecom Completes Agreement with Golden Gate BPO
USA-based outsourcing company Sound Telecom ramps for rapid contact center growth by outsourcing its business development to Golden Gate BPO. Seattle, Washington (PRWEB) May 31, 2013 Today Sound Telecom, a Seattle-based provider of domestic USA contact center support...
When Will my Grocery Store Stop Outsourcing Bananas?
Article by Tracy Thompson It seemed like a simple question to me. Why can’t I buy bananas grown by my grocery store in Phoenix? Apparently my grocery store doesn’t grow bananas. In fact, the store manager looked at me like I was insane when I asked if I could...
Ernie Pizio of Golden Gate BPO Attending NECCF 12th Annual Vendor Expo at Gillette Stadium in Boston Today!
Ernie Pizio of Golden Gate BPO Solutions will be attending the NECCF (NorthEast Contact Center Forum) 12th Annual Vendor Expo at Gillette Stadium in Boston Today. The Event kicks off at 9AM and finishes at 4PM. EVENT AGENDA: 9:00 a.m. - Registration and Check In,...
Sourcing the Right Automobile and Call Center Solution using Edmunds.com’s 10 Steps to Finding the Right Car for You
Sourcing the Right Automobile and Call Center Solution using Edmunds.com's 10 Steps to Finding the Right Car for You Article by: Stephen Ferber, Managing Partner, Golden Gate BPO Solutions Although my wife and I have been in the car-buying market before, this time is...
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