Golden Gate BPO Solutions is Your Trusted Industry Resource
News, Resources & Press Releases
Omnichannel Communications: Let Your Customers Communicate Their Way
Yesterday I read a wonderful blog about a gentleman who was communicating with his bank via his mobile phone using chat. At the end of the chat, the representative told the customer he would need to call the toll free number to accomplish his requirement. The...
How to Best Train BPO Supervisors
The supervisor/agent relationship is critical in BPO, but ensuring supervisors can manage a team and meet client expectations is tricky. Training existing agents for the role can be even trickier. Here's how to get it right. The supervisor or team lead role is a...
Concerns Emerge about Stability of Guatemala and El Salvador in Central America for Contact Centers and BPO Companies
Analyst Opinion: Outsourcers in Central America need to emphasize region’s value in face of disruption By Peter Ryan Principal Analyst, Ovum Recently, concerns have started to emerge about the stability of Central America, due to some high-profile political and public...
2015 TCPA Washington Summit – PACE
Don’t miss your chance to attend the 2015 PACE Washington TCPA Summit and ensure you’re knowledgeable on regulation and issues that can greatly impact risks to your organization. This is the event where regulators speak directly to attendees about the latest changes...
Should You Want the Lowest Price Possible?
There are times in life where we choose to pay more for something. Imagine you are celebrating your tenth wedding anniversary. You are financially stable. Do you celebrate at the $5 all-you-can-eat pizza buffet or do you choose the 4-star fine dining establishment...
Why Your Business Should Provide Multi-Channel Customer Support
Customers today are more demanding than ever, accustomed to having things available to them at the touch of the button. Meeting the high demands of your customer base is becoming more challenging all the time. There’s a solution to this problem, and it is...
Spotlight on Belize
As one of the fastest-growing countries in Central America, Belize City is a perfect fit for our operations. It offers an educated English-speaking population, reliable telecommunications and an overall friendly environment. With Spanish being the second language of...
PACE Appeal Venue Announced
FOR IMMEDIATE RELEASE PACE Appeal Venue Announced Indianapolis, IN, July 27, 2015 – On Friday, July 24th, the United States Judicial Panel on Multidistrict Litigation issued an Order, which consolidated all pending Petitions for Review of the Federal Communication...
PACE Files Appeal to FCC Declaratory Ruling
FOR IMMEDIATE RELEASE Indianapolis, IN, July 15, 2015 - On July 14th, 2015, The Professional Association for Customer Engagement (PACE) filed an appeal (click here to view) the July 10th Federal Communication Commission's (FCC) Declaratory Ruling and Order, which...
Golden Gate BPO Solutions, LLC Announces the Addition of Stuart Cranston as Senior Vice President and Managing Director, LACAR Region
Weston, Florida, June 24, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today that Stuart Cranston has joined its leadership team as SVP and Managing Director, LACAR...
HOW CAN WE HELP YOU?