Golden Gate BPO Solutions is Your Trusted Industry Resource
News, Resources & Press Releases
Spotlight on Golden Gate BPO Miami Contact Center
Our Miami Contact Center is unique. From this location, we are able to serve small scale outsourcing projects and develop new outsourcing initiatives. Over the years, we have seen an enormous amount of businesses unable to take advantage of the opportunity to...
Golden Gate BPO Solutions Provides Call Center Support for Red Nose Day USA Television Broadcast on NBC
Weston, FL. May 26, 2015 — Golden Gate BPO Solutions, LLC — Today, Golden Gate BPO Solutions, a global customer management and business process outsourcing (BPO) company, announced that it provided live call center support for the Red Nose Day USA Television broadcast...
Golden Gate BPO Solutions, LLC Announces Partnership with NETCAST BPO Services and the Addition of Fred Shadding
For Immediate Release Weston, Florida, May 20, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a...
Golden Gate BPO Solutions Launches Inbound Service for Leading Health Care Technology Company
For Immediate Release Golden Gate BPO Solutions Launches New Inbound Customer Service and Technical Support Operation for Leading Health Care Technology Company Weston, FL. May 14, 2015 — Golden Gate BPO Solutions, LLC — Today, Golden Gate BPO Solutions , a global...
More Tips When Choosing an Outsourced Call Center
By: Tracy Thompson If you read my earlier post, you have a basic understanding of the information you need to gather to start your search for an outsourced call center provider. Now let’s think about some of qualities you should look for when selecting the right...
Partner Versus Provider?
Is it idealistic to expect a cohesive, collaborative relationship with your client/vendor? by: Cheryl Gunn The vendor/ client relationship can be like an episode of ‘Dancing with the Stars’. You either glide together seamlessly and beautifully across the floor, or...
Passion in the Workplace
By: Tracy Thompson You know the feeling. Your heart beats a little faster. You lose all sense of time. You can’t think of anything else from the moment you wake up until you go to bed. You can’t wait to go to work. You have passion for what you do. “No one likes their...
Basic Tips For Selecting the Right Call Center Outsourcing Partner
Don’t Buy Cowboy Boots if You Need to Run a Marathon by: Tracy Thompson Quora is a fascinating website that is part education platform, part newsfeed, part social experiment. A few days a week I will take time to visit the site, learn something new and possibly answer...
Lowest Bidder? Quality Should Be As Important As Cost
By: Jon Hamilton In the BPO business we often think we need to be the lowest bidder to win the next RFP and continue to grow our businesses, but do we? Obviously, John Glenn was joking (I think) when he said "As I hurtled through space, one thought kept crossing my...
A High Quality Contact Center Can Often Yield the Best Economic Results
There is no disputing that the most significant ongoing expense of any call center operation is tied to the cost of the agent. By: Stephen Ferber Agent Hourly Rates – The “Initial Discussion” How many times have you been privy to a discussion where one person says to...
HOW CAN WE HELP YOU?