Golden Gate BPO Solutions has expanded its relationship with a current client, one of the largest and most renowned Direct Response Television retailers in the world. After an extensive “360” investment to enhance their ability to reach and communicate more effectively with the US Hispanic consumer market on both a broad scale and targeted basis, Golden Gate BPO and it’s operating partners were tapped to provide the call center solution to support and enhance this initiative.
“We are thankful to have such a wonderful client-partner who continues to demonstrate their trust in us, recognizes the value, advantages and flexibility of our unique call center/CRM solution, and rewards us for delivering exceptional sales and service with the ability to handle more of their customers’ needs,” stated Stephen Ferber, Managing Partner of Golden Gate BPO Solutions.
Golden Gate BPO now handles, on behalf of this client, customer and potential customer inquiries requiring English and Spanish/Bi-lingual language capabilities.