For Immediate Release
Golden Gate BPO Solutions
Weston, Florida, December 4, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today it will be providing call center support on behalf of the TeletonUSA Foundation for the third year in a row from its contact center facility in Santiago, Dominican Republic.
TeletonUSA cares very much about creating a positive donor experience. Its multichannel fundraising operation allows Spanish- and English-speaking donors to contribute through whichever platform they prefer. They can do it online or offline, via SMS text, by calling into an automated donation platform to follow IVR instructions or by calling and talking to a live agent. TeletonUSA also understands the U.S. Hispanic demographic and the propensity for Hispanic millennials to communicate in both English and Spanish. “As a consistent cheerleader and behind-the-scenes partner to its operations, I am always wowed by the time invested to make sure fundraising operations work with donors in mind,” stated Tom Sheppard of Listen Up Espańol, who has set up the complete call center support for each of the last 3-years. Sheppard added, “Live agent engagement is vital for TeletonUSA, which is why the organization trains and gains the hearts of agents who will be taking calls from donors and supporters. At each of the supporting call centers, agents who are involved in this amazing event know the TeletonUSA mission by heart, the direct impact that donations will make and the different ways donors can support the mission. TeletonUSA takes the time and effort to ensure call center agents are highly engaged and actually become true ambassadors of the TeletonUSA brand.”
Stephen Ferber, CEO of Golden Gate BPO Solutions, mentioned, “Once again, our team in Santiago, Dominican Republic is psyched to be a part of this phenomenal cause and fundraising event this year beginning tonight, Dec. 4, 2015. We hope you choose to support them too and make a donation during the telecast or by visiting their website at www.teletonusa.org!”
About TeletonUSA
TeletónUSA has the mission of uniting Latinos across the country with the goal of improving the quality of life for children with disabilities by raising awareness and funds for the Children’s Rehabilitation Institute of TeletónUSA (CRIT USA). This year the hub will be based in Los Angeles and the most popular Univision personalities will join Don Francisco hosting the event. “Hoy” co-host Galilea Montijo will be one of the celebrities presenting along with Carlos Loret De Mola, Jacqueline Bracamontes, “Aquí y Ahora’s” Teresa Rodriguez and “Despierta America’s” co-host Karla Martinez. Also joining them are “Antes Muerta Que Lichita” star Arath De La Torre, “Sabadazo” co-hosts Laura G and Omar Chaparro, William Valdes, Carlos Calderón, Lourdes Stephen, Enrique Acevedo and many more.
The marathonic telecast will need some music to keep spirits up. Many international artists are set to take the stage to liven up the show. Confirmed singers are Alejandro Sanz, Becky G, Calibre 50, Chino y Nacho, Chiquis, Diego Torres, El Dasa and Espinoza Paz. Other performers include Farruko, Espinoza Paz, Gerardo Ortiz, J Balvin, Laura Pausini, Luis Coronel, Luis Fonsi, Mariachi Sol De Mexico, Natalia Jiménez, Reik, Wisín, Yuri and many more. TeletónUSA 2015 will air live from The Theatre at Ace Hotel for 30-hours non-stop starting Friday, December 4 at 9pm ET/6pm PT. You can live stream the event using the UnivisionNOW app that is available on iOS and Android devices as well as the online website www.univisionnow.com.
Golden Gate BPO Solutions, LLC
Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center, customer engagement and business process outsourcing services. Its customer engagement centers are located in the United States, Dominican Republic, Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.
Media Contact:
Barb Gray
bgray@goldengatebpo.com