by Stephen Ferber | Jun 4, 2014 | Blog, Multi-Channel
While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers...
by Stephen Ferber | May 8, 2014 | Blog, Direct Response, Events and Conferences
We really enjoyed attending Response Expo 2014 in San Diego. Check out our montage of our favorite photos from the...
by Stephen Ferber | Apr 28, 2014 | Blog, Events and Conferences
Regretfully, none of the members of Golden Gate BPO Solutions will be in attendance at this week’s SOCAP Symposium in Charlotte, North Carolina. We will each be on location in various parts of the country and world based on client commitments. We want to let our very...
by Stephen Ferber | Apr 22, 2014 | Blog, Events and Conferences
Golden Gate BPO Solutions’ Stephen Ferber, Managing Partner, and Tom Behm, Managing Director – Operations, attended the 2014 Professional Association for Customer Engagement (PACE) National Convention and Expo that took place at The Westin Diplomat Hotel & Resort...
by Stephen Ferber | Apr 2, 2014 | Consulting, Press Releases
WESTON, FLA. – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center with a current capacity of 550 workstations, scalable to 1,000 workstations, in...