by Stephen Ferber | Apr 2, 2014 | Consulting, Press Releases
WESTON, FLA. – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center with a current capacity of 550 workstations, scalable to 1,000 workstations, in...
by Stephen Ferber | Jun 10, 2013 | Blog, Consulting
Guatemala Overview Largest population in Central American Region (over 13.5 million) Close proximity to the US due to its location in the northern part of Central America Due to human resource availability, operations can scale significantly GDP...
by Stephen Ferber | May 8, 2013 | Blog, Consulting, Outsourcing
We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica. Or, why we are not in Costa Rica as well? This article by Narayan...
by Stephen Ferber | Apr 29, 2013 | Consulting, Outsourcing, Press Releases
Golden Gate BPO Solutions launched today its third call center program for one of the country’s largest authorized on-line retailers for the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. In...
by Stephen Ferber | Mar 5, 2013 | Blog, Consulting, Management, Outsourcing
Having been a service provider in offshore and nearshore markets for about 14 years to augment and complement our US contact center solutions or as an alternative to higher cost locations, our preferred method of providing offshore and nearshore solutions is one that...