by Stephen Ferber | Feb 8, 2013 | Blog, Events and Conferences
Chad McDaniel, President and Conference Chair, says it best as he describes below the overall theme of the 3 day conference, Customer Response Summit 5, Customer Care for the Connected Customer. The first time I attended an Execs In the Know conference in May of 2011,...
by Stephen Ferber | Jan 22, 2013 | Blog, Call Center Consulting, Events and Conferences, Outsourcing
We hope to see you there. Feel free to click through our Event Calendar under the “News” section of our website for details about the conference as well as the location. Call Center Summit, the sister event to the IQPC flagship Call Center Week, focuses...
by Stephen Ferber | Jan 7, 2013 | Consulting, Multi-Channel, Press Releases
Tracy Thompson started working with Golden Gate BPO as a consultant and Direct Response Television subject matter expert in January 2012 and formally joined the team in January of 2013, primarily to support our determined efforts to continue our successful growth in...