The 14th Annual Flagship Event, Call Center Week, attended by Tracy Thompson and Stephen Ferber, proved to be a very worthwhile event, once again. Members of the Golden Gate BPO team have been attending this event for about 9-10 years and, although always beneficial, the positive momentum we have seen over the last 3-4 years has made this event, produced by IQPC, one of the “premier” events in the call center space.
Caesar’s Palace Las Vegas – Venue for 14th Annual Call Center Week
Entrance to 14th Annual Call Center Week Exhibit Hall-General Session
Firstsource Booth – Call Center Week Exhibit Hall
Stephen Ferber and Tracy Thompson with Firstsource
Tracy Thompson and Stephen Ferber Enjoying Some Promotional Items
14th Annual Call Center Week Show Guide
About Golden Gate BPO Solutions
Golden Gate BPO Solutions provides outsourced contact center and CRM solutions, consulting and VMO Services and US Hispanic Market 360 Consultative Solutions; built on the premise of servicing clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner. The GGBPO Team offers a tenured perspective earned from prior experience in managing small, medium-sized and large US-based and global call centers servicing over 2 Billion+ customers. Working with clients’ and its own “certified” call center and BPO partners located in the United States, Dominican Republic, Guatemala, Philippines, India, United Kingdom and Sri Lanka, Golden Gate BPO is able to put into practice and operation the results of its consultative advice and engagements depending on the clients’ needs.
About IQPC
IQPC’s conference producers have day-in, day-out working contact with experts and your peers. Our conferences are based on firsthand, intimate knowledge of what’s going on in a specific subject, functional specialty or industry.
Further, we have working relationships (and media partnerships) with the Harvard Business Review, MIT’s Sloan Management Review, and dozens of other niche-based publications. These relationships help us identify cutting-edge solutions that have significant value to participants.
We believe creative imitation of best practices is a sure-fire recipe for success and organized improvements. That’s what benchmarking against the best is all about. If you’re looking for the latest and the best in fail-safe techniques, tools, technologies and processes, look no further. Our authoritative, powerful conferences arm you with step-by-step methodologies that help you do your job better, in less time, and with far greater impact.
About Call Center Week
Call Center Week event, this year marking the 14th Annual Flagship Event, includes executives from a cross representation of industries sharing real-world insight on what it takes to achieve world-class call center status in a multi-channel environment. As Lisa Schulman, Executive Producer of Call Center Week, stated, “This year’s event focused on how to profit from creating an internal culture that inspires excellence along with navigating mobile customer service, enhancing customer experience across channels, profiting from social media, aligning customer and employee experience, driving strategic direction and business value, realizing cost/efficiency savings and increasing top line revenue.”
