WESTON, FLA. – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center with a current capacity of 550 workstations, scalable to 1,000 workstations, in Hermosillo, Mexico.
Golden Gate BPO’s most recent expansion was facilitated via an operating partnership with Listen Up Español (“LUE”), a Portland, Maine-based organization that expanded to the Hermosillo region in 2006. LUE primarily focuses on serving the U.S. Hispanic market through Spanish-language online marketing and direct response industry sales and support services.
In addition to leveraging LUE’s existing shared-services capabilities, Golden Gate BPO spearheaded the creation of a dedicated services division, focusing on the company’s expansion into high quality English and Spanish inbound customer service, technical support, and sales. The collaborative efforts of Golden Gate BPO and the LUE management team have revamped strategic planning procedures, enhanced corporate governance, and adjusted operational best practices related to the launch of a dedicated services division.
Stephen Ferber, Golden Gate BPO managing partner, stated, “The combination of Hermosillo being an excellent near-shore location with a highly educated and motivated bilingual workforce, LUE’s experience handling a wide mix of complex call types, and their ability to manage unpredictable, spiky, and seasonal volumes provides us with the perfect backbone to roll out our multi-channel dedicated services division.” He added, “The sales culture that has been built at LUE over the last eight years will also be a big competitive advantage for many of our clients and programs.”
Hermosillo, “The Sun City,” is Mexico’s 16th largest city, with more than 715,000 residents and a bilingual labor force of more than 230,000 employees. Located in the northwestern state of Sonora, Hermosillo is less than 240 miles south of Tucson, Ariz. and just 170 miles from the U.S. border ‒ an ideal location for intercontinental relations.
Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center, customer engagement, and business process outsourcing services. Their customer engagement centers are located in the U.S., Dominican Republic, Belize, Mexico, Philippines, Sri Lanka, United Kingdom, and Ireland. All Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.
Contact Information:
Tracy Thompson, Managing Director
888-501-8368 Ext. 704
http://www.GoldenGateBPO.com