2013 marks the 10th anniversary of this premier global gathering for the contact center – known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices – as well as the go-to source for the contact center industry’s most relevant, critical, and timely information. Held in rotating locations, ACCE offers four full days of workshops, site tours, case studies, panels, and discussions on a wide-ranging selection of industry-specific topics. You’ll also discover valuable networking opportunities, inspiring keynote speakers, and the latest technologies and services from top industry vendors – in an an exhibit hall that has more than doubled in size since 2011! This year, we’ll also be launching our 1st Annual ICMI Global Call Center Awards Dinner and Celebration, where 10 Awards (one for every year of ACCE!) will be bestowed upon outstanding examples of call center excellence.
As we hit the 10 year mark – and look ahead to reaching our next notable milestone – we’re thrilled and excited to deliver this comprehensive global event to the contact center community. We hope you’ll be able to join us!
What else will you experience at ACCE 2013?
- Meaningful Content You WILL Use – Our educational program offers deep, rich and meaningful content, which is reflected in session length. With 4-hour pre-conference workshops, 75-minute main conference sessions, and a post-conference program with full-day selections, our classes provide a non-rushed learning environment with plenty of time for Q&A.
- 92% NEW Sessions – Critical content on topics such as Customer Experience, Emerging Channels, Workforce Management, Voice of the Customer, Metrics, and Quality Assurance.
- Inspiring Presenters from Leading Organizations – Speaking spots at our events cannot be “purchased” by vendors or sponsors. All sessions and speakers are selected by our Advisory Board of industry experts through a “call for papers” process and outreach to industry experts.
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.
ICMI is a part of UBM, a global live media and B2B communications, marketing service and data provider.
