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PACE (Professional Association for Customer Engagement) Launches Risk Management Compliance Series!

by | Apr 16, 2013 | Blog, Management | 0 comments

RISK MANAGEMENT COMPLIANCE MASTER SERIES 

Coming to a city near you in 2013 – starting with the Ohio Valley Chapter in Columbus, Ohio on April 30th!!!

Additional Dates:Las Vegas – Tuesday, June 11th – Diamond Resorts
Mid-Atlantic – September 4th – Location TBD
Arizona – December 5th – Location TBD

The laws that affect contact centers have become overwhelming.   Business owners frequently lose sleep over the complicated and ever changing regulatory environment.  Enforcement actions and penalties are increasing exponentially, not to mention the onslaught of class action lawsuits.  This is one area where ignorance is not bliss.  Obtain the information that will allow you to sleep easy at night and avoid compliance landmines.  This advanced compliance seminar is given by a former regulator and will cover the latest information available on the broad spectrum of laws and regulations affecting contact centers.  Topics will include:
  • Consumer Financial Protection Bureau (CFPD) audits

  • Advanced telemarketing compliance

  • A summary of recent amendment to laws affecting contact centers

  • Pending legislation and trends to anticipate

  • Social media policies

  • Privacy and data security

  • How to develop a compliance program

  • An overview of state and federal advertising and consumer protection laws

  • Hot topics in regulatory enforcement

  • How to avoid consumer class actions and regulatory enforcement

This is not your basic compliance seminar!  This is a day-long intensive that will provide your company the tools and understanding it needs to take its compliance program from good to great.  Join PACE General Counsel, Michele Shuster as we launch the first city in this Risk Management Compliance Master Series Tour, Tuesday, April 30th, 10 AM to 4 PM.  Hosted by the Ohio Valley Chapter and Highlights for Children.  Register Now to reserve your spot as space is limited.  Additional cities will be added very soon.

Link Below:

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