by Stephen Ferber | May 22, 2013 | Blog, Consulting, Management
Sourcing the Right Automobile and Call Center Solution using Edmunds.com’s 10 Steps to Finding the Right Car for You Article by: Stephen Ferber, Managing Partner, Golden Gate BPO Solutions Although my wife and I have been in the car-buying market before, this...
by Stephen Ferber | May 14, 2013 | Blog, Management
Article by Stephen Ferber When do you earn the right in business to ask, in essence, “what’s in it for me?” And, when you have earned that right to ask the question, what if you don’t get the right response? How will you respond or act? I was watching the movie...
by Stephen Ferber | May 10, 2013 | Blog, Events and Conferences
About ACCE Conference and Expo 2013 marks the 10th anniversary of this premier global gathering for the contact center – known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices – as well as...
by Stephen Ferber | May 8, 2013 | Blog, Consulting, Outsourcing
We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica. Or, why we are not in Costa Rica as well? This article by Narayan...
by Stephen Ferber | May 6, 2013 | Blog, Events and Conferences
The 2013 SOCAP International Symposium started off its first day of content discussions bright and early Monday morning, April 29th, with a Keynote Address by Jer Thorp, Former Data Artist in Residence, The New York Times and Co-Founder of Office of Creative Research,...
by Stephen Ferber | Apr 22, 2013 | Blog, Events and Conferences
Golden Gate BPO will be Attending the SOCAP International Symposium in New Orleans from April 28 – May 1, 2013. “We are now in our 7th year as a member of SOCAP, the Society of Consumer Affairs Professionals, supporting and participating the...
