by admin | Sep 17, 2015 | Blog, Call Center, Call Center Consulting
Analyst Opinion: Outsourcers in Central America need to emphasize region’s value in face of disruption By Peter Ryan Principal Analyst, Ovum Recently, concerns have started to emerge about the stability of Central America, due to some high-profile political and public...
by Stephen Ferber | Aug 26, 2015 | Blog, Call Center, Events and Conferences
Don’t miss your chance to attend the 2015 PACE Washington TCPA Summit and ensure you’re knowledgeable on regulation and issues that can greatly impact risks to your organization. This is the event where regulators speak directly to attendees about the latest changes...
by Stephen Ferber | Jul 17, 2015 | Blog, Call Center, Press Releases
FOR IMMEDIATE RELEASE Indianapolis, IN, July 15, 2015 – On July 14th, 2015, The Professional Association for Customer Engagement (PACE) filed an appeal (click here to view) the July 10th Federal Communication Commission’s (FCC) Declaratory Ruling and...
by Stephen Ferber | May 26, 2015 | Blog, Call Center
Our Miami Contact Center is unique. From this location, we are able to serve small scale outsourcing projects and develop new outsourcing initiatives. Over the years, we have seen an enormous amount of businesses unable to take advantage of the opportunity to...
by Stephen Ferber | Oct 15, 2013 | Call Center, Outsourcing, Press Releases
In April 2013, Golden Gate BPO was engaged by Trepoint to provide guidance and support to develop a lead generation program to assist with increasing enrollment in a ‘big data’ seminar being held in San Francisco. The engagement led to a successful test program...
