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Future Call Center Summit & Great Ideas Summit Photos
Our team attended two great events in January and February. At the Future Call Center Summit in Orlando we had the opportunity to network with the leaders in customer engagement and contact centers. At the Great Ideas Summit in Miami Beach we enjoyed interacting with...
Golden Gate BPO Solutions Grows its Global Footprint With a New Multi-Channel Contact Center in Belize City, Belize
FOR IMMEDIATE RELEASE February 11, 2014 Golden Gate BPO Solutions Grows its Global Footprint With a New Multi-Channel Contact Center in Belize City, Belize Weston, Florida, February 11, 2014 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of...
Don’t Read This! It Will Change Your Life.
By: Tracy Thompson A few months ago, I was trying to unload a massive bench on Craigslist. I titled the listing: Life-Changing Bench For Sale. I was able to justify how life changing this bench would be in two ways. You currently don’t own this bench. When you buy the...
2014 International CES Show Recap – Las Vegas, NV – January 6-9th, 2014
We started off the 2014 International CES show Monday night by attending what was called the “Audi Keynote delivered by Rupert Stadler, Chairman of the Board, Audi AG.” The Keynote was so much more. Kunal Nayyar, one of the stars from the television series “The Big...
Contact Center News from Connections Magazine
Golden Gate BPO Solutions Announces Tom Behm to Oversee Operations Tom Behm joined Golden Gate BPO Solutions as managing director, operations. Tom brings with him over twenty years of experience in the contact center and outsourcing industry, where he has served in...
2013 Year in Review – Golden Gate BPO Solutions
2013 was a great year for Golden Gate BPO. We wanted to share highlights from some of the events and conferences we attended throughout the year including SOCAP, PACE, Call Center Week, Customer Response Summit, CRMC, ERA, and more!
PACE Midwest Chapter Adds Tom Behm to Board of Directors
December 17, 2013: The Midwest Chapter of the Professional Association for Customer Engagement (PACE) is pleased to announce Tom Behm as the newest member of its board of directors. The Midwest Chapter board of directors is comprised of 8 members and includes:...
How My Insomnia Can Improve Your Customer Engagement
by: Tracy Thompson It’s 3:00AM and I can’t sleep. This isn’t a new problem. This is something I have battled for years and have learned to view it as a blessing in disguise. No one emails or calls me at 3:00AM. I embrace the quiet hours to catch up on reading and do...
Events and Trade Shows 2014
Golden Gate BPO 2014 Events and Trade Shows January January 7 – 10, 2014 International CES – Las Vegas, NV http://www.cesweb.org January 12 – 15, 2014 Big Show 2014: NRF (National Retail Federation) Annual Convention & Expo – New York, NY http://bigshow14.nrf.com...
Dreamforce 2013 Event Recap
Dreamforce '13 November 17-22, 2013, Moscone Center, San Francisco by: Tracy Thompson You know it is going to be a great week when you have the opportunity to try Google Glass while watching football with friends in an Irish Pub in San Francisco. Thank you Jack...
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