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Things to Think About if You Are Attending Dreamforce
Dreamforce - October 13-19, 2014. San Francisco, CA. Hosted by Salesforce.com, Dreamforce is four days of education, networking, concerts, and fun. Although the focus is on their CRM platform, there is so much to do and learn that even if you don't use their software...
Golden Gate BPO Team Attending ERA D2C in Las Vegas
The Electronic Retaining Association D2C Convention will be held at the Wynn, Las Vegas, September 16-18, 2014. The ERA is the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members...
Stephen Ferber, Golden Gate BPO Managing Partner, answers the Proust Questionnaire
We asked our executive team to complete the famous Proust Questionnaire. Over the next few weeks we will be sharing their answers. First up, our Founder and Managing Partner, Stephen Ferber. What is your idea of perfect happiness? Arrange College Football, NFL...
The Importance of a Multi-Channel Customer Engagement Solution
While conventional channels still play a critical part in receiving customer feedback, customers are having conversations about your business through a wide variety of communication outlets. Businesses must adopt an effective strategy to handle customers...
Response Expo 2014, April 29 – May 1 in San Diego – Event Recap
This was the sixth year that members of the Golden Gate BPO Solutions team attended Response Expo in San Diego. Response Expo has been one of our key multi-channel contact center events, first as we were getting to know the nuances of the DRTV industry and operational...
Response Expo 2014 Video Montage
We really enjoyed attending Response Expo 2014 in San Diego. Check out our montage of our favorite photos from the event.
SOCAP Spring Symposium – Charlotte, NC
Regretfully, none of the members of Golden Gate BPO Solutions will be in attendance at this week’s SOCAP Symposium in Charlotte, North Carolina. We will each be on location in various parts of the country and world based on client commitments. We want to let our very...
PACE National Convention and Expo 2014 – Event Recap
Golden Gate BPO Solutions’ Stephen Ferber, Managing Partner, and Tom Behm, Managing Director – Operations, attended the 2014 Professional Association for Customer Engagement (PACE) National Convention and Expo that took place at The Westin Diplomat Hotel & Resort...
Golden Gate BPO Solutions Continues to Grow With a Multi-Channel Contact Center in Hermosillo, Mexico
WESTON, FLA. – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center with a current capacity of 550 workstations, scalable to 1,000 workstations, in...
Channel Partners Expo Recap
Last week, Tracy Thompson with Golden Gate BPO Solutions attended the Channel Partners Conference (a/k/a CP Expo) at the Venetian Resort in Las Vegas held February 26 through 28, 2014. Attending the Channel Partners Conference helps us expand our knowledge and...
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