Golden Gate BPO Solutions is Your Trusted Industry Resource

As the CEO of a global contact center services company, I have been lucky enough to see what makes for a good delivery point.  Equally, my travels have also provided me with insight on what can limit a location’s BPO effectiveness.  Making a poor choice can be...

As a devoted watcher of CBS’ weekly investigative journalism program, 60 Minutes, it was ironic that on a recent Sunday night as I was packing to leave for Call Center Week in Las Vegas, an insightful report on artificial intelligence (AI) was featured. This could not...

Over the course of the past several years, there have been noticeable changes in how consumers manage their banking relationships. While brand loyalty and customer retention was something banks could count on even fifteen years ago, today is a whole new ball game. In...

As a part of our organizational dedication to the entrepreneurial spirit, Golden Gate BPO Solutions is an active participant in helping to mentor students at the Dingman Center for Entrepreneurship at the University of Maryland Robert H. Smith School of Business....

Rarely a day goes by when I don’t think about how Golden Gate BPO has prospered through our deployments in the Dominican Republic. It is hard to think that even a decade ago, it was a country that was still developing a level of acceptance among US companies as a...

In the wake of the recent escalation of violence in the Philippines, including the awful events that just took place a few days ago at Resorts World Manila, I thought I should provide my own personal commentary as the CEO of Golden Gate BPO Solutions, a company and...

You are hardly alone if you are not too familiar with the term “sharing economy” – over 70% of Americans are unfamiliar with the term even though most of us have used a shared and on-demand online service. So, let’s start with the Merriam-Webster definition of sharing...

When thinking about entrepreneurial spirit, there are several different things that can come to mind. Leadership. Vision. Creativity. Open-mindedness. Risk-taking. The list can go on and on. At Golden Gate BPO Solutions, we pride ourselves on the entrepreneurial...