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Golden Gate BPO Solutions Adds a New Multi-Channel Contact Center in Miami, FL
WESTON, FL. February, 19, 2015 – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, added a state-of-the-art, multi-channel contact center in Miami, FL. Golden Gate BPO’s Miami contact center opening was...
Michael Rauscher, Chair, PACE National Board of Directors, Announces Key Changes to the Organization
From: Stephen Ferber The Professional Association for Customer Engagement (PACE), formerly the American Teleservices Association (ATA), has made some key changes to the organization as it looks to the future and how it can best serve the contact center industry as...
Reflections on the 2015 International CES Show January 6 – 9, 2015
by: Stephen Ferber We started off the 2015 International CES Show Monday night by attending a Keynote at the beautiful Cosmopolitan Chelsea Theater, delivered by Dr. Dieter Zetsche, Chairman of the Board of Management Daimler AG, Head of Mercedes-Benz Cars. Dr....
A Crisis of Olympic Proportions – Social Media Case Study
by: Stephen Ferber Under Armour turned a potential brand debacle into a success story with the help of social media. The Turnaround: Remaining Positive When the poor performance of the U.S. Olympic Speedskating Teams was anecdotally linked to Under Armour’s...
Golden Gate BPO Providing Customer Service for Leading Multi-Channel Retailer
For Immediate Release October 14, 2014 Golden Gate BPO Solutions, LLC Providing Customer Service for Multi-Channel Retailer of Exclusive Coins and Collectibles Weston, FL.— Golden Gate BPO Solutions — Today, Golden Gate BPO Solutions, LLC, a leading global customer...
Saving US Jobs or Offshoring, That is The Question…or is it?
By: Stephen Ferber Yesterday, I walked into a Home Depot store in Fort Lauderdale, Florida to make a quick and simple purchase. I needed hanging wire for 2 pictures I just picked up from the framer and was excited to put up in my house. After walking into the...
Golden Gate BPO Solutions, LLC Launches Chat Support on behalf of Digital Photo Products and Services Leader
Weston, FL. September 30, 2014 — Golden Gate BPO Solutions — Today, Golden Gate BPO Solutions, LLC, a leading global customer management and Business Process Outsourcing (BPO) company, announced that it launched chat support services on behalf of the market leader of...
2014 ERA D2C Show Event Recap
We enjoyed seeing everyone at the 2014 ERA D2C Show at The Wynn, Las Vegas. Two of our executives, Stephen Ferber and Tracy Thompson, attended in support of Golden Gate BPO’s partners and clients. It’s an event we look forward to every year and enjoy the opportunity...
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program
Golden Gate BPO Solutions, LLC Launches New Outbound B2B Marketing Program on Behalf of United States’ Largest Human Resources Products and Services Companies Weston, FL. September, 23, 2014 — Today, Golden Gate BPO Solutions, LLC , a leading global customer...
Golden Gate BPO Provides Call Center Support to Stand Up To Cancer
WESTON, FL. September 2014 – Golden Gate BPO Solutions, a global provider of customer management and business process outsourcing solutions, provided live US-based call center support for the Stand Up To Cancer primetime TV commercial broadcast on September 5, 2014....
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