FOR IMMEDIATE RELEASE
November 14, 2013
Golden Gate BPO Solutions is Proud to Announce the Addition of Tom Behm – Managing Director, Operations
Weston, Florida, November 14, 2013 – Golden Gate BPO Solutions, a leading outsourcing and consulting firm, today announced that Tom Behm has joined the team as Managing Director, Operations. Tom brings with him over 20 years of experience in the contact center and outsourcing industry, where he has served in various management roles directly within contact center organizations and on behalf of clients outsourcing their services. He has also been an active and supportive participant in several industry associations, including PACE and SOCAP.
“Tom is a true quality control expert within the contact center industry. He can recall key performance indicators in his sleep and is always raising the bar when it comes to process and operational efficiencies, technologies and reporting,” stated Stephen Ferber, Managing Partner of Golden Gate BPO Solutions. “We feel very fortunate to have Tom Behm join our team. Tom is someone I have gotten to know over the years as a customer engagement specialist and industry insider. On top of that, he is an absolute pleasure to work with.”
Tom’s deep experience within the customer relationship management industry enables him to provide clients with spot-on consultative advice in addition to backing it up with hands-on implementation and ongoing operations leadership and support. ” I’m very excited to be working with Golden Gate BPO. I’ve known Steve and his team for quite some time and feel blessed to be working with such a solid group of people,” stated Tom Behm. As Managing Director, Operations, Tom will be responsible for enhancing every aspect of Golden Gate BPO’s clients, operating partners and strategic partners experience from pre-implementation to ongoing operations.
About Golden Gate BPO Solutions
Golden Gate BPO Solutions provides outsourced contact center and customer relationship management solutions, consulting and vendor management services; built on the premise of servicing its clients’ business and operational needs while meeting their economic and strategic objectives in the highest quality manner. The Golden Gate BPO team offers a tenured perspective earned from extensive prior experience managing small, medium-sized and large US-based and global call centers servicing over 2 Billion+ customers. With locations in the United States, Asia, Latin America, the Caribbean and Europe, Golden Gate BPO Solutions delivers a boutique brand of service on a regional and global basis.
Contact Information:
Stephen B. Ferber, Managing Partner
888-501-8368 Ext. 701
http://www.GoldenGateBPO.com