For Immediate Release
Golden Gate BPO Solutions Launches New Inbound Customer Service and Technical Support Operation for Leading Health Care Technology Company
Weston, FL. May 14, 2015 — Golden Gate BPO Solutions, LLC — Today, Golden Gate BPO Solutions , a global customer management and business process outsourcing (BPO) company, announced that it has launched an inbound customer service and technical support program in Phoenix, Arizona on behalf of a new client, one of the country’s largest health care technology, patient management, and process improvement organizations.
Golden Gate BPO’s multichannel operation will primarily focus on serving healthcare administrators and users of its client’s various software and patient management tools with set-up, trouble-shooting and other help-desk assistance.
“We needed to craft a solution that was consistent with our client’s stellar brand in the healthcare and technology space, contributed to efficient patient management by enhancing access to help and ease of use of our client’s technology, and ensuring a high level of customer satisfaction,” stated Stephen Ferber, Managing Partner at Golden Gate BPO Solutions.
About Golden Gate BPO Solutions:
Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center, customer engagement and business process outsourcing services. Its customer engagement centers are located in the United States, Dominican Republic, Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.
Media Contact:
Tracy Thompson
Managing Director
888-501-8368 x704
tthompson@goldengatebpo.com
For more information on Golden Gate BPO Solutions, LLC:
www.GoldenGateBPO.com
