For Immediate Release
Weston, Florida, May 20, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today is has added a multichannel state-of-the-art contact center with a capacity of 1,400 workstations in Clark-Pampanga, Philippines, just outside Manila. The Clark-Pampanga location will provide outsourced and co-sourced customer service, technical support, sales and other business process outsourcing, including legal and medical transcription services.
Golden Gate BPO’s expansion in the Philippines comes via an operating partnership with NETCAST BPO Services. Golden Gate BPO Solutions has been delivering contact center and BPO services from the Philippines since it’s founding in 2006.
Golden Gate BPO Managing Partner, Stephen Ferber, stated “The Philippines has always been an extremely important location for us and, as a global provider, it is imperative we maintain our focus on growth in the region as long as we can continue to accomplish for our clients (1) delivery of a high level of quality through customization and adaptation of our client’s culture, (2) increased speed to market, implementation and launch fueled by an entrepreneurial management team and culture, (3) achievement of operating efficiencies through a balance of commitment to best practices along with a customization of those practices to maximize results and (4) competitively priced solutions that yield a lower cost of outsourcing to our clients.”
In connection with the joint venture between the two companies, Fred Shadding, Senior Vice President at NETCAST BPO, will also partner Golden Gate BPO Solutions’ leadership team, as SVP and Managing Director. “As an executive of Golden Gate BPO, Fred will greatly enhance the depth and experience of our consultative business development team and play an important client services role for those clients being served from the Philippines,” according to Stephen Ferber. “I have known Fred for over 15 years and could not be happier to have him join our team. He is a true professional with a successful history of helping clients with their global outsourcing and contact center needs.”
According to Warren Golden, President of NETCAST BPO Services, “Golden Gate BPO Solutions will serve as a key strategic partner for us, helping us expand our brand and reach within the United States, supporting our high quality service delivery from the Philippines and complementing our geographical footprint with their presence in the United States and Latin America-Caribbean regions.”
About Golden Gate BPO Solutions, LLC
Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center, customer engagement and business process outsourcing services. Its customer engagement centers are located in the United States, Dominican Republic, The Philippines, and Belize. Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.
Media Contact:
Tracy Thompson
SVP & Managing Director
888-501-8368 x704
tthompson@goldengatebpo.com