by Stephen Ferber | Apr 29, 2013 | Consulting, Outsourcing, Press Releases
Golden Gate BPO Solutions launched today its third call center program for one of the country’s largest authorized on-line retailers for the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. In...
by Stephen Ferber | Feb 26, 2013 | Outsourcing, Press Releases
Golden Gate BPO Solutions originally commenced providing services in November of 2012 on behalf of one of the country’s largest on-line authorized retailers for some of the United States’ most prominent brands in the cable, telecommunications, satellite television and...
by Stephen Ferber | Feb 21, 2013 | Blog, Consulting, Events and Conferences
Execs In The Know Customer Response Summit 5, at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs, Florida February 11-13, was exceptional! We were first introduced to this event in 2011, at Customer Response Summit 2. When presented with the...
by Stephen Ferber | Feb 8, 2013 | Blog, Events and Conferences
Chad McDaniel, President and Conference Chair, says it best as he describes below the overall theme of the 3 day conference, Customer Response Summit 5, Customer Care for the Connected Customer. The first time I attended an Execs In the Know conference in May of 2011,...
by Stephen Ferber | Feb 6, 2013 | Consulting, Hispanic Marketing, Management, Press Releases
“We have come to understand that marketing and wisely serving the US Hispanic Market requires the deepest of consumer insights, extensive knowledge of all the mosaic pieces that constitute the US Hispanic Market, vast understanding of similarities and vast...