by Stephen Ferber | Jan 21, 2014 | Blog, Management
By: Tracy Thompson A few months ago, I was trying to unload a massive bench on Craigslist. I titled the listing: Life-Changing Bench For Sale. I was able to justify how life changing this bench would be in two ways. You currently don’t own this bench. When you buy the...
by Stephen Ferber | Jan 15, 2014 | Blog, Events and Conferences
We started off the 2014 International CES show Monday night by attending what was called the “Audi Keynote delivered by Rupert Stadler, Chairman of the Board, Audi AG.” The Keynote was so much more. Kunal Nayyar, one of the stars from the television series “The Big...
by Stephen Ferber | Dec 31, 2013 | Blog, Events and Conferences
2013 was a great year for Golden Gate BPO. We wanted to share highlights from some of the events and conferences we attended throughout the year including SOCAP, PACE, Call Center Week, Customer Response Summit, CRMC, ERA, and...
by Stephen Ferber | Dec 9, 2013 | Blog, Customer Engagement
by: Tracy Thompson It’s 3:00AM and I can’t sleep. This isn’t a new problem. This is something I have battled for years and have learned to view it as a blessing in disguise. No one emails or calls me at 3:00AM. I embrace the quiet hours to catch up on reading and do...
by Stephen Ferber | Nov 25, 2013 | Blog, Events and Conferences
Dreamforce ’13 November 17-22, 2013, Moscone Center, San Francisco by: Tracy Thompson You know it is going to be a great week when you have the opportunity to try Google Glass while watching football with friends in an Irish Pub in San Francisco. Thank you Jack...
