Weston, Florida, June 24, 2015 – Golden Gate BPO Solutions (“Golden Gate BPO”), a global provider of customer management and business process outsourcing solutions, announced today that Stuart Cranston has joined its leadership team as SVP and Managing Director, LACAR Region. In his role, Mr. Cranston will serve as a subject matter expert and key resource to ensure each Golden Gate BPO contact center partner located in the Latin American-Caribbean maintains a culture of operational excellence, continuous performance improvement and best practices that are consistent with Golden Gate BPO standards. Mr. Cranston’s role will have the effect of further enhancing our overall performance for each of the clients we serve. In addition, Cranston will play an important strategic planning and implementation role on our leadership team, including any geographical expansion and personnel decisions.
As CEO of United Nearshore Operations (UNO) in Santiago, Dominican Republic since 2005, he has embraced our operating partnership since it began in 2007, allowing us to successfully grow our joint operation through the acquisition and retention of new clients by improving customer experience, operating efficiencies and earning our clients’ loyalty as trusted strategic partners.
Golden Gate BPO Managing Partner, Stephen Ferber, stated “The LACAR region has been an extremely important location for us since 2008 and, as a global provider, it is imperative we maintain our focus on growth in the region as long as we can continue to accomplish for our clients our goals for any region we enter, including (1) delivery of a high level of quality through customization and adaptation of our client’s culture, (2) increased speed to market, implementation and launch fueled by an entrepreneurial management team and culture, (3) achievement of operating efficiencies through a balance of commitment to best practices along with a customization of those practices to maximize results and (4) competitively priced solutions that yield a lower cost of outsourcing to our clients.”
“Stuart and I have had the opportunity to work together and share many successes over the past 8 years that only come with hard work, teamwork and the commitment to a common vision. As we cross the 10 year mark since the founding of Golden Gate BPO, It feels unbelievable to have someone of Stuart’s caliber join our team,” according to Stephen Ferber. “Stuart is a true professional with a successful history of helping clients with their global outsourcing and contact center needs, first at Computer Sciences Corporation (CSC) based out of the Northern Virginia/Washington, DC area, and for the last 10 years transforming UNO not only into the best in class outsourced contact center and BPO provider in Santiago, but in the entire country of the Dominican Republic.”
According to Stuart Cranston, “I could not be more thrilled to take this next and important step in our partnership by joining Stephen and the entire team at Golden Gate BPO Solutions. They have been, and will continue to be, a key strategic partner for us, helping us expand our business in Santiago, Dominican Republic in the very best of ways, and now to continue on that mission along with the opportunity to support further growth within the entire Latin America-Caribbean region is very exciting and a logical next step.”
About Golden Gate BPO Solutions, LLC
Founded in 2006, Golden Gate BPO Solutions, LLC Announces provides multi-channel contact center, customer engagement and business process outsourcing services. Its customer engagement centers are located in the United States, Dominican Republic, Belize and the Philippines. Golden Gate BPO locations offer multilingual voice, email, web chat, social media, back-office, online help desk and automated support.
Media Contact:
Tracy Thompson
SVP & Managing Director
888-501-8368 x704
tthompson@goldengatebpo.com