by Stephen Ferber | Feb 25, 2013 | Blog, Events and Conferences
#ERAGreatIdeasSummit – About The Great Ideas Summit is produced by the Electronic Retailing Association (ERA), the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members that...
by Stephen Ferber | Feb 21, 2013 | Blog, Consulting, Events and Conferences
Execs In The Know Customer Response Summit 5, at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs, Florida February 11-13, was exceptional! We were first introduced to this event in 2011, at Customer Response Summit 2. When presented with the...
by Stephen Ferber | Feb 8, 2013 | Blog, Events and Conferences
Chad McDaniel, President and Conference Chair, says it best as he describes below the overall theme of the 3 day conference, Customer Response Summit 5, Customer Care for the Connected Customer. The first time I attended an Execs In the Know conference in May of 2011,...
by Stephen Ferber | Feb 4, 2013 | Blog, Call Center Consulting, Events and Conferences, Outsourcing
The ITEXPO event each year in Miami Beach is truly a “communications and technology marketplace,” as is described by Rich Tehrani, CEO and Conference Chairman. Of particular interest to us at Golden Gate BPO this year is what we dubbed the 4-channel...
by Stephen Ferber | Jan 28, 2013 | Blog, Consulting, Outsourcing
An article recently published by IPS (INTER PRESS SERVICE News Agency) and written by Danilo Valladares highlights many of the reasons we at Golden Gate BPO have stayed committed to the Guatemala Call Center market over the years and our operating partner in Guatemala...
by Stephen Ferber | Jan 22, 2013 | Blog, Call Center Consulting, Events and Conferences, Outsourcing
We hope to see you there. Feel free to click through our Event Calendar under the “News” section of our website for details about the conference as well as the location. Call Center Summit, the sister event to the IQPC flagship Call Center Week, focuses...
