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When do You Earn the Right in Business to Ask “What’s in it for Me?”
Article by Stephen Ferber When do you earn the right in business to ask, in essence, “what’s in it for me?” And, when you have earned that right to ask the question, what if you don’t get the right response? How will you respond or act? I was watching the movie...
ICMI ACCE Conference & Expo in Seattle Kicks off Monday, May 13th, Marking 10th Anniversary of this Global Contact Center Event
About ACCE Conference and Expo 2013 marks the 10th anniversary of this premier global gathering for the contact center – known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices – as well as...
Rising Wages and Inflation Damage the Luster of Costa Rica
We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica. Or, why we are not in Costa Rica as well? This article by Narayan...
Frank Modrak, Managing Director and Co-Founder of Golden Gate BPO Solutions, Completes Engagement as Expert Witness
Frank Modrak, Managing Director and Co-Founder of Golden Gate BPO Solutions, recently completed a consulting engagement as an expert witness based on his extensive call center and outsourcing experience. Golden Gate BPO professionals, in conjunction with certain of...
SOCAP International Symposium in New Orleans – “Big Data” Discussions Ruled the Day!
The 2013 SOCAP International Symposium started off its first day of content discussions bright and early Monday morning, April 29th, with a Keynote Address by Jer Thorp, Former Data Artist in Residence, The New York Times and Co-Founder of Office of Creative Research,...
Golden Gate BPO Solutions Launches Inbound Call Center Sales and Service Program at its Guatemala City Call Center Partner
Golden Gate BPO Solutions launched today its third call center program for one of the country’s largest authorized on-line retailers for the United States’ most prominent brands in the cable, telecommunications, satellite television and home security industries. In...
Golden Gate BPO will be Attending the SOCAP International Symposium in New Orleans from April 28 – May 1, 2013
Golden Gate BPO will be Attending the SOCAP International Symposium in New Orleans from April 28 - May 1, 2013. "We are now in our 7th year as a member of SOCAP, the Society of Consumer Affairs Professionals, supporting and participating the organization's events,...
PACE (Professional Association for Customer Engagement) Launches Risk Management Compliance Series!
RISK MANAGEMENT COMPLIANCE MASTER SERIES Coming to a city near you in 2013 - starting with the Ohio Valley Chapter in Columbus, Ohio on April 30th!!! Additional Dates:Las Vegas – Tuesday, June 11th – Diamond Resorts Mid-Atlantic – September 4th – Location TBD Arizona...
Golden Gate BPO to Attend Response Expo 2013 in San Diego April 2-4, 2013
This will be Golden Gate BPO's second year in attendance at the Response Expo in San Diego, as we have grown our call center sales and service on behalf of the direct response marketing and DRTV industry significantly since the beginning of 2011. Response Expo is a...
LeadsCon Las Vegas, March 19-20, 2013 Las Vegas
Tracy Thompson, Managing Director at Golden Gate BPO Solutions, will be attending the 2013 LeadsCon conference in Las Vegas at The Mirage Hotel & Casino March 19-20th. Tracy's subject matter expertise and experience spans DRTV, multi-channel CRM and Contact Center...
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