by Stephen Ferber | May 14, 2013 | Blog, Management
Article by Stephen Ferber When do you earn the right in business to ask, in essence, “what’s in it for me?” And, when you have earned that right to ask the question, what if you don’t get the right response? How will you respond or act? I was watching the movie...
by Stephen Ferber | May 8, 2013 | Blog, Consulting, Outsourcing
We are often asked by clients and prospective clients looking to outsource their services why we have chosen operating partners in the Dominican Republic or Guatemala, as opposed to Costa Rica. Or, why we are not in Costa Rica as well? This article by Narayan...
by Stephen Ferber | Apr 16, 2013 | Blog, Management
RISK MANAGEMENT COMPLIANCE MASTER SERIES Coming to a city near you in 2013 – starting with the Ohio Valley Chapter in Columbus, Ohio on April 30th!!! Additional Dates:Las Vegas – Tuesday, June 11th – Diamond Resorts Mid-Atlantic – September 4th – Location TBD...
by Stephen Ferber | Mar 14, 2013 | Blog, Events and Conferences
Tracy Thompson, Managing Director at Golden Gate BPO Solutions, will be attending the 2013 LeadsCon conference in Las Vegas at The Mirage Hotel & Casino March 19-20th. Tracy’s subject matter expertise and experience spans DRTV, multi-channel CRM and Contact...
by Stephen Ferber | Mar 8, 2013 | Blog, Events and Conferences
Thanks a million to Phil Grudzinski, Lisa Nye Ford, Chris Haerich, Tom Chandler and the rest of the PACE Team, Board and Family for making this wonderful convention possible!! About PACE The Professional Association for Customer Engagement (PACE), formerly the...