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Will We See You at Dreamforce ’13?
Dreamforce 2013 - November 18-21. Moscone Center, San Francisco, CA. We don’t find ourselves attending many platform specific events throughout the year. It’s hard to justify the costs and time associated with attending a conference dedicated to a single piece of...
Golden Gate BPO Solutions is Proud to Announce the Addition of Tom Behm – Managing Director, Operations
FOR IMMEDIATE RELEASE November 14, 2013 Golden Gate BPO Solutions is Proud to Announce the Addition of Tom Behm - Managing Director, Operations Weston, Florida, November 14, 2013 – Golden Gate BPO Solutions, a leading outsourcing and consulting firm, today announced...
Golden Gate BPO Solutions works with Trepoint to Launch Seminar Registration Program with its Operating Partner, Sound Telecom
In April 2013, Golden Gate BPO was engaged by Trepoint to provide guidance and support to develop a lead generation program to assist with increasing enrollment in a ‘big data’ seminar being held in San Francisco. The engagement led to a successful test program...
PACE Leadership Summit in Washington, D.C. October 6-9, 2013 Focuses on FTC, FCC and Consumer Financial Protection Bureau Matters
The PACE Leadership Summit last week in Washington, DC drew approximately 200 association attendees along with legislators, compliance officers and attorneys. The conference spurred some healthy discussions between private industry executives and regulators regarding...
If You Aren’t Willing To Fight For What You Believe in, Then Don’t Even Enter The Ring
The other day a friend accused me of taking something ‘personally’. This isn’t the first time he has said it and I am somewhat convinced he does it because he knows it drives me nuts. When he says it, it always feels like an insult. Why would I take the criticism that...
Customer Response Summit 7 Detroit – Customer Engagement Conference
By: Stephen Ferber The Customer Response Summit in Detroit (CRS 7), presented by Execs In The Know, September 9th – 11th, 2013 continued its tradition of providing all that attended a nice mix of live forums, company tours and other interactive activities to further...
Five Personal Characteristics of a Truly Consultative Sales Person
By: Stephen Ferber We have all types of freedom in the USA, including economic freedom. “Free Enterprise,” an economic and political doctrine in the United States that ensures our right to have a capitalist economy that can regulate itself in a freely competitive...
Golden Gate BPO Executives attending ERA D2C Show September 24-26, 2013
The ERA D2C Convention is produced by the Electronic Retailing Association (ERA), the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members that maximize revenues through...
Effective Call Center Management Can Often Expose the Agent Hourly Rate
SOCAP New York Metro Chapter 14th Annual NY Yankee Game Outing Wednesday, August 14th!
SOCAP New York Metro Chapter 14th Annual NY YANKEES GAME Outing! This year, SOCAP will be holding its 14th Annual Yankee Game outing on Wednesday, August 14th when the Yankees take on the Los Angeles Angels. The event is always a lot of fun, draws about 125-150...
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