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2013 PACE Annual Convention and Expo is Here!
Thanks a million to Phil Grudzinski, Lisa Nye Ford, Chris Haerich, Tom Chandler and the rest of the PACE Team, Board and Family for making this wonderful convention possible!! About PACE The Professional Association for Customer Engagement (PACE), formerly the...
US Call Center Providers – Looking to Expand Nearshore or Offshore? What is Important to Consider?
Having been a service provider in offshore and nearshore markets for about 14 years to augment and complement our US contact center solutions or as an alternative to higher cost locations, our preferred method of providing offshore and nearshore solutions is one that...
PACE Annual Convention and Expo, March 10-13, 2013 in Scottsdale, AZ
The 2013 PACE (Professional Association for Customer Engagement) Annual Convention and Expo is about 10 days away, starting the evening of March 10th and continuing through March 13th, in Scottsdale, AZ at the Westin Kierland Resort. The theme running through the...
Golden Gate BPO Launches Additional Inbound Sales and Customer Support for a Leading Authorized Retailer of Cable, Telecommunications, Satellite TV and Home Security Services
Golden Gate BPO Solutions originally commenced providing services in November of 2012 on behalf of one of the country’s largest on-line authorized retailers for some of the United States’ most prominent brands in the cable, telecommunications, satellite television and...
ERA’s Great Ideas Summit in Miami Beach, February 25-27, Ready, Set, Go!
#ERAGreatIdeasSummit - About The Great Ideas Summit is produced by the Electronic Retailing Association (ERA), the only trade association in the U.S. and internationally that represents leaders of the direct-to-consumer marketplace, which includes members that...
Execs in the Know Customer Response Summit 5 Exceptional!
Execs In The Know Customer Response Summit 5, at the Hyatt Regency Coconut Point Resort and Spa in Bonita Springs, Florida February 11-13, was exceptional! We were first introduced to this event in 2011, at Customer Response Summit 2. When presented with the...
Execs In The Know – Customer Response Summit 5, February 11-13 in Bonita Springs, FL
Chad McDaniel, President and Conference Chair, says it best as he describes below the overall theme of the 3 day conference, Customer Response Summit 5, Customer Care for the Connected Customer. The first time I attended an Execs In the Know conference in May of 2011,...
Golden Gate BPO Solutions Launches “U.S. Hispanic Market 360 Solutions Division” and Strategic Alliance with J de Armas & Company
“We have come to understand that marketing and wisely serving the US Hispanic Market requires the deepest of consumer insights, extensive knowledge of all the mosaic pieces that constitute the US Hispanic Market, vast understanding of similarities and vast...
ITEXPO Miami 2013, from January 30 – February 1st, was a True “Communications and Technology Marketplace”
The ITEXPO event each year in Miami Beach is truly a "communications and technology marketplace," as is described by Rich Tehrani, CEO and Conference Chairman. Of particular interest to us at Golden Gate BPO this year is what we dubbed the 4-channel agenda format,...
Guatemala Not only Stable and Growing Call Center Market, But Here for the Long Haul!!
An article recently published by IPS (INTER PRESS SERVICE News Agency) and written by Danilo Valladares highlights many of the reasons we at Golden Gate BPO have stayed committed to the Guatemala Call Center market over the years and our operating partner in Guatemala...
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